gavelLegal Framework

Terms of Service

Last updated: February 24, 2026

These Terms govern your use of the Docum platform operated by Docum Technologies. By accessing or using the service, you agree to be bound by these Terms.

handshake1. Acceptance of Terms

By creating an account or using any part of the Docum platform — whether as a hospital, healthcare professional, or agency — you acknowledge that you have read, understood, and agree to comply with all provisions of these Terms of Service.

Both parties (hiring facilities and professionals) must independently agree to these Terms to participate on the platform.

verified_user2. NMC & Code of Medical Ethics Compliance

All participants on the Docum platform agree to adhere to:

Code of Medical Ethics 2002

Both hospitals and professionals must conduct all engagements in accordance with the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002. Any violation reported by either party will be investigated and may result in platform suspension.

NMC Registration Requirement

All medical professionals must maintain active NMC and/or State Medical Council registration throughout their use of the platform. Any lapse in registration will result in automatic suspension of shift acceptance privileges until re-verification.

timer3. 89-Day Temporary Personnel Rule

In compliance with NMC regulations governing temporary staffing:

  • infoNo locum professional shall be engaged at a single facility for a continuous period exceeding 89 calendar days without formal employment conversion.
  • infoDocum's platform automatically tracks tenure and sends proactive alerts at 60, 75, and 85 days.
  • infoHospitals are responsible for initiating formal employment processes if engaging a professional beyond the 89-day threshold.
  • infoDocum shall automatically block new shift assignments for a professional at a facility upon reaching the limit, pending compliance review.

warning4. Cancellation & Penalty Framework

To ensure marketplace liquidity and protect both parties:

Professional Cancellation

  • • >24 hours before: No penalty
  • • 12–24 hours: Reliability score impact
  • • <12 hours: Strike issued
  • • 3 strikes in 30 days: 7-day suspension
  • • No-show: Immediate suspension + review

Hospital Cancellation

  • • >24 hours: Full escrow refund
  • • 12–24 hours: 25% compensation to professional
  • • <12 hours: Full shift fee to professional
  • • Repeated late cancellations: Priority demotion

account_balance5. Escrow Payment Terms

Fund Locking: Upon shift confirmation, the hospital's payment obligation is secured in a neutral escrow account managed by Docum's payment partner.

Release Trigger: Funds are released to the professional upon digital sign-off by the facility confirming shift completion.

Dispute Hold: In case of dispute, funds remain in escrow until resolution. Docum mediates disputes within 48 business hours.

No Fees for Professionals: Docum does not charge any commission, processing fee, or withdrawal fee to healthcare professionals.

badge6. Credential Verification Obligations

Professional's Obligation

Provide accurate, up-to-date credentials including NMC registration, State MC registration, medical degrees, and any specialist certifications. Notify Docum within 7 days of any changes or expirations.

Docum's Obligation

Conduct Primary Source Verification (PSV) on all submitted credentials, maintain an immutable credential vault, and automatically suspend shift privileges when credentials expire or fail verification.

contact_support7. Contact & Dispute Resolution

For legal inquiries, disputes, or questions about these Terms:

Email: legal@docum.tech
Address: Docum Technologies, Gurugram, Haryana, India
Dispute Resolution: 48-hour mediation guarantee
Jurisdiction: Courts of Gurugram, Haryana